PDPA
PERSONAL DATA PROTECTION NOTICE
The Personal Data Protection Notice (“the Notice”) is issued pursuant to the enactment of the Personal Data Protection Act 2010 (“the Act”) to regulate the collection and processing of your Personal Data (as herein defined) by Ice Holidays Sdn Bhd, its subsidiaries, associates, jointly controlled entities, affiliates (or referred to as “Ice Holidays”, “our”, “we” or “us”) as the data controller of this website.
1. TYPE OF PERSONAL DATA COLLECTED
It might be required to collect personal data from you during the course of your dealings with Ice Holidays or for the purpose of related business activities. Such personal data may include but is not limited to name, preferred name, age, identity card number, passport number, address, gender, date of birth, marital status, information of spouse/children, occupation, profession, designation, income range, contact details such as correspondence address, telephone or mobile number, fax number, credit card details, bank account number, email address, information of employer, race, nationality, signature and such other data necessary for the purpose which the personal data is collected (“Personal Data”).
2. CONSENT BY YOU
By providing your Personal Data to us, you have read and accepted the Notice and you have consented to the processing of the Personal Data by us in the manner set out herein. Further, if you have provided the Personal Data of third parties to us, you warrant and represent to us that you have obtained the required consent of the third parties for the processing of the relevant Personal Data by Ice Holidays in the manner set out herein.
3. INFORMATION COLLECTED AND PURPOSE OF COLLECTING
The information (including sensitive information) about you, your Company’s employees and customers in connection with your booking, use, purchase or inquiries about our services. The personal data includes but not limited to the following:
a. Name
b. National Registration Identity Card / Passport ID
c. Gender
d. Date of Birth
e. Home address or correspondence address
f. Payment details, including credit card and banking information
g. Contact details, including contact name, telephone number or email address
h. Information for the verification of identity, identity card number or passport number
i. Photos, Videos
j. Dietary requirements
k. Medical reports/records or information relevant to your travel arrangements
l. Travel Details, including:
- Flight information – flight number, arrival and departure time
- Intended check-in and check-out dates
- Number of rooms required
- Pick-up and drop-off dates & time
- Number of passengers
- Name (s), date(s) of birth, nationality, gender, telephone number, email address, passport number of all passengers
The personal data collected from you shall be used for the following purposes:
a. Book your travel, tours, cruise and related products and services
b. Organise events, meetings and exhibitions
c. Prepare itineraries and invoices and process transactions
d. Communicate with you about our products and services
e. Provide customer service and support
f. Provide updates, analyse trends and site usage; to enhance our marketing and promotional efforts
g. Improve our content, service and product offerings
h. For daily operation and administration of services and facilities in relation to the products provided to you
i. For any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.
Cookies:
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to.
Personal data provided by the data subject:
When using this website’s online facilities, data subjects may be required to provide their personal data for the purposes of Account Creation and Validation, and Marketing. All data will be kept strictly confidential, and the use of the information for any specific purpose(s) will require prior consent by data subjects.
4. DISCLOSURE OF PERSONAL DATA
You hereby consent and authorise Ice Holidays to provide or disclose or share or reveal the Personal Data to the following classes of users:-
a. Related subsidiaries or associates or holdings companies, including future entities.
b. Government agencies, local authorities, utilities service providers, statutory authorities, enforcement agencies under the law and industry regulatory or other authorities if required or authorised to do so to discharge any regulatory function under any law or in relation to any order or judgment of court.
c. Ice Holidays’s employees, auditors, consultants, accountants, lawyers, real estate agents, vendors, co-marketing partner, insurance company, property development and management manager and professional advisers.
d. Ice Holidays’s service providers such as airline, cruise, tour operators or third parties service or product providers as may be determined.
e. Financial institutions for purposes of facilitating payments and/or maintaining financial records in connection with the business or contract relationship between Ice Holidays and you and/or your company.
f. Any other third parties Ice Holidays may deem necessary and expedient.
5. YOUR RIGHTS AS THE DATA SUBJECT
As an individual, you may exercise your right to access the data held about you by this company by submitting your request in writing to the Head of Department-Compliance. Although all reasonable efforts will be made to keep your information updated, you are kindly requested to inform us of any change referring to the personal data held by the association. In any case, if you consider that certain information about you is inaccurate, you may request rectification of such data. You also have the right to request the blocking or erasure of data that has been processed unlawfully.
6. TRANSACTION SECURITY POLICY
This site uses Secure Sockets Layer (SSL) which encrypts the data you send or get through the site to ensure it is private and protected. To confirm the secure nature of your connection, you may view the site information on the top left corner of the browser window which indicates the security status symbol, and the URL address will commence with “https://” signifying a secure webpage.
7. LINKS TO OTHER WEBSITES
To give you a better service, our site can connect you with several links to other local and international organisations and agencies. When connecting to such other websites you will no longer be subject to this policy but to the privacy policy of the new site.
8. RETENTION OF PERSONAL DATA
Your personal data will be retained for as long as necessary to fulfil the purposes stated above, or as required by applicable law. Once no longer needed, we will securely delete or anonymise your data.
9. ENQUIRIES AND CONTACT
Subject to the provisions of the Act, you may request to (1) limit the processing of your Personal Data; (2) withdraw your consent for the process of your Personal Data; (3) access, correct and/or update of your Personal Data; or (4) make any inquiries or complaints in relation to the processing of your Personal Data by contacting the following personnel:
HEAD OF DEPARTMENT
Compliance Department, Ice Holidays Sdn Bhd
Address : Lot 344, 3rd Floor, Wisma New Asia, Jalan Raja Chulan 50200 Kuala Lumpur, Malaysia
Tel. No. : +(60)3 27 700 700
E-mail : corporate@ice-holidays.com
CHANGES TO THIS PRIVACY POLICY
We shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on this website. This Personal Data Protection Notice was last revised on 1 June 2025.